Frequently Asked Questions

Everything You Need to Know

Gunnar eyewear is engineered for one purpose: protecting your eyes in a world dominated by screens.
Whether you're a hardcore gamer, a remote worker, or simply someone who spends hours in front of a display, our patented lens technology is designed to reduce eye strain, block harmful blue light, and enhance visual clarity.

Find answers to the most common questions about our products, orders, shipping, and the science behind Gunnar lenses below.

Products

How do I choose the right GUNNAR glasses?

For office work and everyday use, Clear lenses offer a more natural viewing experience with discreet blue light protection. For gaming or extended screen sessions, Amber and Amber Max lenses provide stronger blue light filtering and enhanced visual contrast.

Frame choice also matters:

  • Lightweight and slim models are ideal for headset compatibility and long gaming sessions
  • Wider frames provide a larger field of view and enhanced immersion
  • Lifestyle and office-oriented designs offer a more versatile everyday look

Each product page includes detailed information about fit, lens technology, dimensions, and recommended use to help you find the perfect pair for your needs.

What is the difference between Amber, Amber Max and Clear lenses?
  • Clear lenses offer a more discreet everyday solution, filtering around 35% of blue light while preserving a natural color perception.
  • Amber lenses block up to 65% of blue light at 450nm and help reduce digital eye strain while enhancing contrast and visual comfort.
  • Amber Max lenses provide an even stronger filtration for maximum protection during extended screen exposure or evening use.
Are GUNNAR glasses suitable for gaming?

Yes! GUNNAR glasses are specifically designed for gamers, streamers, and screen users looking to reduce eye fatigue and improve visual comfort during long gaming sessions. Many models are also optimized for headset compatibility.

Can I wear GUNNAR glasses all day?

Absolutely. GUNNAR glasses are designed for extended daily use whether you work on screens, game, study, or browse throughout the day.

Lightweight materials and ergonomic frame designs ensure long-lasting comfort.

Are GUNNAR glasses unisex?

Yes. Most GUNNAR frames are designed as unisex styles suitable for both men and women.

Our collections include a wide variety of shapes, colors, and sizes to fit different preferences and face shapes.

Do you offer different frame sizes?

Yes. GUNNAR offers several frame sizes ranging from Small-Medium to Extra-Wide depending on the model. You can find detailed dimensions on each product page to help choose the best fit.

What accessories are included with my glasses?

Most GUNNAR glasses include a microfiber pouch and a cleaning cloth. Some licensed or premium editions may also include a protective case or special packaging depending on the collection.

Are GUNNAR lenses anti-reflective?

Yes. GUNNAR lenses feature anti-reflective coatings designed to reduce glare from screens and ambient lighting. Many models also include G-SHIELD® coating technology for additional smudge resistance and lens protection.

What materials are used in GUNNAR frames?

GUNNAR frames are made using high-quality materials such as stainless steel, acetate, injected nylon-polymer, magnesium-aluminum alloys, and titanium on selected premium models. Materials vary depending on the collection and design.

Are GUNNAR glasses compatible with headsets?

Yes. Many GUNNAR gaming models feature lightweight frames and ultra-thin temples specifically designed for comfortable use with gaming headsets and headphones during long sessions.

Orders

I need help for my order. How can I contact you?

You can contact us by email via our Contact Form. You can also reach us by phone at 04 65 84 92 27

Our phone line is available Monday to Friday, from 10 a.m.to 12 p.m.and from 2 p.m.to 5 p.m.

How can I pay for my order?

We accept the following payment methods:

Credit Card : Pay securely with your Visa, Mastercard, or American Express. Your payment is processed instantly and your order is confirmed right away.

PayPal : Use your PayPal account or pay as a guest with your card. A fast, secure, and trusted payment method accepted worldwide.

Alma : Pay in 2, 3, or 4 installments with no hidden fees. Alma lets you spread the cost of your purchase interest-free, so you can get your GUNNAR glasses today and pay at your own pace.

Bank Transfer : Pay directly from your bank account. Once your transfer is received and confirmed, your order will be processed. Please note this may add 1–3 business days to your order processing time.

Order Preparation

Orders are prepared from Monday to Friday between 9:00 AM and 2:00 PM (French local time).

No orders are prepared between Friday 2:00 PM and Monday 9:00 AM, or on French public holidays.

Any order validated after 2:00 PM will be prepared and shipped on the next business day, provided the products are in stock. Orders placed after 2:00 PM on Friday will be shipped the following Monday, unless it is a public holiday.

You will receive a confirmation email once your order has been prepared and shipped. Delivery times start from the moment this shipping confirmation email is sent, not from the time the order is placed.

How do I track my GUNNAR order?

Once your GUNNAR order has been shipped you will receive a confirmation email which will include your tracking number.If there are any issues with your GUNNAR order, please contact us via the Contact Form.

I placed my order but haven't received an email. What should I do?

Please make sure the email address you provided in your customer account is correct.

Also check your spam folder : our order confirmation email may have been filtered as spam by your email provider.

If you still can't find it, please contact us via the Contact Form or by phone at 04 65 84 92 27

I entered the wrong delivery address. How do I change it?

If you have confirmed your order and made a mistake in your address or name, please contact us as soon as possible.

Our customer service is available Monday to Friday from 10:00AM to 12:00PM and from 2:00PM to 5:00PM at 04 65 84 92 27, or via our Contact Form.

How do I cancel my order?

If you have placed an order and would like to cancel it, please contact us as soon as possible or call us at 04 65 84 92 27 or via our Contact Form

Our system quickly and automatically processes all orders through the logistics system, so we need to intercept the order as soon as possible.

Can I exchange my GUNNAR glasses for a different pair?

GUNNAR will exchange any returnable or non-RX order within 15 days of the ship date.

The purchase must have been made through our website, be innewcondition, and return request submitted via the LoopExchange and Returns portal.

International customers are ineligible for exchanges.

Shipping

Which countries do you ship to?


We currently ship to most European countries through our official store. Delivery availability may vary depending on the destination. If your country is not available during checkout, please contact our customer support team for assistance by phone 04 65 84 92 27 or via our Contact Form

How long does delivery take?

Delivery times depend on your location and the selected shipping method. In-stock orders are generally prepared within 24 to 48 business hours.

  • Standard delivery within Europe :

Chronopost Home Delivery — €9.99

Once shipped, delivery is generally made the next business day. The carrier may contact you by SMS or phone call to confirm your availability. If delivery cannot be completed, the package may be redirected to the nearest Chronopost pickup point.

Colissimo Access — €6.99

Once shipped, delivery generally takes 48 to 72 business hours directly to your home. If you are absent, your package will usually be available the next day at your nearest post office.

  • European Union & International Deliveries

    For orders shipped outside France, we generally use DHL Economy or DHL Express services depending on the destination country and selected delivery option. Delivery times usually range from 3 to 7 business days within Europe and may vary for other international destinations.

    Shipping rates depend on the destination, package size, and selected service. All shipping costs are automatically calculated and displayed during checkout before payment confirmation.

  • Overseas Territories (DOM-TOM)

    Deliveries to French overseas territories are generally shipped via DHL Economy or DHL Express depending on the destination and selected service. Delivery times may vary depending on customs processing and local transport conditions, but usually range from 5 to 15 business days after shipment.

    Shipping costs are automatically calculated according to the destination and displayed during checkout. Please note that additional customs fees, import duties, or local taxes may apply upon delivery and remain the responsibility of the customer.
Do you offer free shipping?

We offer free shipping on eligible orders over €100, depending on the destination country and the selected delivery method. Shipping costs and eligibility for free shipping are automatically calculated and displayed during checkout.

Will I have to pay customs fees?

Orders shipped within the European Union are generally not subject to additional customs fees. For deliveries outside the EU, customs duties, taxes, or import fees may apply depending on your country’s regulations and remain the responsibility of the customer.

What happens if my package is delayed?

While we do our best to ensure fast and reliable delivery, delays may occasionally occur due to carriers, customs processing, weather conditions, or high shipping periods. If your package seems unusually delayed, please contact our team by phone 04 65 84 92 27 or by our Contact Form and we will help investigate the situation.

What should I do if my package arrives damaged?

If your package arrives damaged, please contact us as soon as possible with photos of the packaging and the affected product. Our team will review the issue quickly and provide an appropriate solution such as a replacement or assistance with the carrier claim process.

Contact by our Contact Form

Technology & Ergonomics

What is G-SHIELD® technology?

G-SHIELD® is GUNNAR’s proprietary lens coating technology designed to enhance visual clarity and lens durability.

It combines anti-reflective, smudge-resistant, and oleophobic properties to help reduce glare, fingerprints, and everyday lens wear.

Are GUNNAR lenses anti-reflective?

Yes. GUNNAR lenses feature anti-reflective coatings designed to reduce glare from digital screens and ambient lighting for improved visual comfort and clarity.

Why do GUNNAR lenses have a tint?

GUNNAR lens tints are specifically designed to help filter blue light and improve visual comfort during screen use. Depending on the lens type, the tint can also enhance contrast and reduce harsh screen brightness.

Do GUNNAR lenses improve contrast?

Yes. Certain GUNNAR lens tints, especially Amber lenses, are designed to enhance contrast and visual detail, helping create a more comfortable and optimized viewing experience during screen use.

Are GUNNAR lenses polarized?

No. GUNNAR lenses are not polarized, as they are specifically engineered for digital screen use rather than outdoor glare reduction. This allows for better screen visibility and color accuracy indoors.

Do GUNNAR lenses provide UV protection?

Yes. GUNNAR lenses provide 100% UV protection to help protect your eyes from harmful UVA and UVB rays during everyday use.

What makes GUNNAR lenses different from standard blue light glasses?

GUNNAR lenses are specifically engineered for digital screen use with a combination of blue light filtration, anti-reflective coatings, contrast-enhancing tints, and ergonomic optical design. Unlike many standard blue light glasses, GUNNAR focuses on long-term visual comfort, gaming, productivity, and extended screen performance.

Are GUNNAR glasses scientifically designed?

Yes. GUNNAR glasses are developed with a focus on ergonomics, optical performance, and digital visual comfort. Every element, from lens technology to frame design, is optimized for prolonged screen use.


Why do my eyes feel irritated during long screen sessions?

Extended screen use can reduce blinking frequency, which may lead to dry, irritated, or itchy eyes during prolonged digital activities.

Many GUNNAR models feature patented curved frame designs engineered to help reduce airflow around the eyes and maintain a more comfortable eye environment during screen use. Properly fitted GUNNAR eyewear may help support better eye moisture retention during extended digital sessions. For enhanced protection, models such as Tallac also feature patented side shields for additional coverage.

Why do gamers and professionals use GUNNAR?

Gamers, creators, and professionals use GUNNAR glasses to improve visual comfort during long hours in front of screens. GUNNAR eyewear is designed to help reduce glare, improve focus, and create a more comfortable viewing experience for extended digital use.

Are GUNNAR glasses optimized for digital screens?

Yes. GUNNAR glasses are specifically optimized for modern digital environments including gaming monitors, laptops, desktop screens, tablets, and smartphones.

Why are GUNNAR frames curved?

Many GUNNAR models feature curved frame designs engineered to create a more immersive and comfortable viewing experience during prolonged screen use. This ergonomic shape helps reduce peripheral light distractions while also limiting airflow around the eyes, which may help maintain better eye moisture and improve overall visual comfort during extended screen sessions.

Does the weight vary depending on the frame?

The weight of GUNNAR glasses varies depending on the model, frame design, and materials used.

Some of the lightest models are made with titanium for maximum comfort and flexibility, while other frames may have a slightly heavier feel to provide additional durability, stability, or a more premium construction.

Each collection is designed to balance comfort, performance, and style for different types of users and screen sessions.

Are GUNNAR glasses comfortable for long-term wear?

Absolutely. GUNNAR glasses are specifically designed for long screen sessions with lightweight materials, ergonomic frame shapes, and comfort-focused construction.

Are GUNNAR glasses compatible with gaming headsets?

Yes. Many GUNNAR gaming models feature ultra-thin and lightweight temples designed for comfortable compatibility with gaming headsets and headphones.

Returns

What is your return policy?

We accept returns on eligible products within 15 days of delivery. Returned items must be in their original condition, unworn, and returned with all original accessories and packaging.

Are return shipping costs covered?

Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.

Are all products eligible for return?

Most non-prescription products can be returned within the eligible return period if they are unused and in their original condition. Please note that prescription (RX) glasses and customized products are non-returnable once production has started, except in the case of a manufacturing defect or order error.

How do I request a return?

To request a return, please contact us using the Contact Form, providing your order number and the reason for your request. Our team will provide you with the necessary return instructions.

When will I receive my refund?

Once your return has been received and inspected, refunds are generally processed within a few business days using the original payment method.

What happens if my product is defective?

If your product has a manufacturing defect, please contact our customer support team through Contact Form with photos and details of the issue. We will review your request and provide an appropriate solution according to our warranty policy.

What should I do if I received the wrong item?

If you received an incorrect item, please contact our support team by our Contact Form as soon as possible with photos of the received product and your order number so we can quickly resolve the issue.

Prescription

What do I need to order my GUNNAR Prescription glasses?

For GUNNAR to process your prescription order you will need a copy of your valid prescription along with your Pupillary Distance (PD) measurement.

If you do not have a copy of your prescription available, or your prescription is expired, please visit your eye care professional for an eye exam.

How does Gunnar ensure accurate prescription glasses?

Our prescription glasses are produced in partnership with our certified optician, Optique Laplane, based in Marseille, France.

If you do not have access to a local optician, you can place your order directly on our website.

Once your order is confirmed, our partner optician will contact you to review your prescription, confirm your measurements, and ensure your lenses are perfectly tailored to your needs.

Our optician also validates the quality of each pair produced to ensure it meets the highest standards.

This process ensures professional validation and optimal visual comfort.

How do I choose the right prescription lenses?

Choosing the right prescription lenses depends on your prescription, your vision needs, and your daily activities (screen use, reading, driving, etc.).

If you are unsure which type of lenses to select or how to interpret your prescription, our team is here to help.

You can contact us via our Contact Form or live chat, or by phone 04 65 84 92 27 Monday to Friday from 9:30 AM to 5PM.

We’re here to help you make the right choice for optimal visual comfort.

What is pupillary distance (PD) and how can I measure it?

Pupillary distance (PD) is the distance between the center of your pupils. This measurement is essential to properly align your lenses with your eyes and ensure optimal visual comfort.

This information may be indicated on your prescription. If not, you can easily measure it yourself:

Using a millimeter ruler, stand in front of a mirror and measure the distance between the center of your pupils

You can also ask someone to help you for greater accuracy.

Alternatively, some mobile apps can measure your PD automatically

If you are unsure, our partner optician can assist you to ensure the accuracy of this measurement.

Are Gunnar prescription glasses covered by health insurance?

As a certified optician, we are able to provide you with a medical invoice (care sheet) for your Gunnar frames and lenses.

The level of reimbursement depends on the terms of your individual health insurance plan.

If needed, we can provide you with a personalized quote that you can submit to your insurance provider to estimate your coverage.

You also have the option to request direct coverage through our partner optician. In this case, they can handle the process with your insurance provider, and you will only need to pay any remaining balance, if applicable.

For any request, our team is available to assist you via our Contact Form or live chat, or by phone 04 65 84 92 27 Monday to Friday from 9:30 AM to 5PM.

Alternatively, some mobile apps can measure your PD automatically

If you are unsure, our partner optician can assist you to ensure the accuracy of this measurement.

How long does it take to receive my Gunnar prescription glasses?

The estimated delivery time for your order is approximately 3 to 5 weeks.

The lenses are manufactured in Gunnar Optiks’ laboratories, based in the United States, following a rigorous production process to ensure optimal quality.

In partnership with our certified optician, Optique Laplane, based in Marseille, each order is carefully monitored. Once the glasses are received in France, we carry out an additional quality check before shipping them to you.

This process ensures that your glasses meet the highest standards and are ready to wear upon delivery.

What is the return policy for GUNNAR prescription glasses?

All sales are final on custom prescription orders.

The GUNNAR prescription warranty policy covers the frame against materials and workmanship defects for two (2) years from the original purchase date.

The warranty also covers defects in the lens AR coating for a period of two (2) years from the date of purchase.

For more information on the GUNNAR prescription warranty policy, contact us via the contact form page.

What is the warranty policy for GUNNAR prescription glasses

The GUNNAR prescription warranty policy covers the frame against defects in materials and workmanship for a period of 2 years from the original purchase date. Prescription warranty also covers defects in the lens AR coating for a period of 2 years from the date of purchase. 

All prescription glasses purchased on gunnar.fr are covered for a one (1) time change of frame, lens or prescription by the doctor for a period of 120 days from the original shipped date. For more information on GUNNAR prescription warranty policies, visit here.

Can I cancel my prescription glasses order?

Prescription glasses are custom-made to your individual specifications and therefore are not eligible for cancellation or return once production has started.

In accordance with Article L221-28 of the French Consumer Code:

The right of withdrawal cannot be exercised for contracts:

For the supply of goods made to the consumer’s specifications or clearly personalized.

However, you may request a cancellation or modification of your order within approximately 48 hours after confirmation, as long as it has not yet been sent to production.

Once manufacturing has begun, the order can no longer be cancelled, as the lenses are specifically made for you and cannot be reused.

As production may start shortly after your order is confirmed, we recommend contacting us as soon as possible if you need to make any changes.

Blue Light

What is blue light?

Blue light is a part of the visible light spectrum naturally emitted by the sun and artificially produced by digital screens, LED lighting, and electronic devices. It is characterized by short wavelengths and high energy compared to other visible light frequencies.

Where does blue light come from?

Blue light is naturally present in sunlight, which is the largest source of blue light exposure. It is also emitted by many modern artificial light sources such as smartphones, computers, tablets, televisions, gaming monitors, LED lighting, and other digital devices.

Which types of blue light should you limit?

Not all blue light is considered harmful. Natural blue light from the sun plays an important role in regulating alertness and daily biological rhythms. However, prolonged exposure to artificial blue light from digital screens — especially during evening or nighttime use — is often associated with visual discomfort and sleep disruption.

What are the effects of prolonged blue light exposure?

Extended exposure to blue light from digital screens may contribute to visual fatigue, eye discomfort, light sensitivity, and difficulty relaxing after prolonged screen use. Evening exposure may also interfere with natural sleep cycles for some individuals.

How can you measure blue light intensity?

Blue light intensity can be measured using specialized optical equipment and laboratory testing methods. Some eyewear manufacturers also indicate blue light filtration performance using specific wavelengths, commonly measured around 450nm.

Why is blue light associated with digital screens?

Modern digital screens and LED technologies emit significant amounts of blue light as part of their display and brightness systems. Because screens are often viewed at close distance for extended periods, blue light exposure has become closely associated with digital eye strain and screen fatigue.

Can blue light affect visual comfort?

Yes. During prolonged screen use, exposure to artificial blue light, glare, and bright digital displays may contribute to visual discomfort for some individuals, especially during extended sessions or in low-light environments. Unlike natural sunlight exposure, digital screens are viewed at close distance for long periods of time, often in indoor environments with reduced ambient lighting.

Can blue light affect sleep quality?

Exposure to blue light in the evening may affect the body’s natural sleep cycle by influencing melatonin production, a hormone involved in sleep regulation. Reducing screen exposure before bedtime or using blue light filtering solutions may help support a more comfortable nighttime routine.

Eye Fatigue

What is digital eye strain?

Digital eye strain, also known as screen fatigue or computer vision syndrome, refers to the visual discomfort that can occur after prolonged use of digital screens such as computers, smartphones, tablets, or gaming monitors. Common symptoms may include tired eyes, dryness, blurred vision, headaches, light sensitivity, or difficulty focusing after extended screen exposure.

What are the common symptoms of screen fatigue?

Common symptoms of screen fatigue may include tired eyes, dryness, blurred vision, headaches, light sensitivity, burning sensations, difficulty focusing, or general visual discomfort after extended screen use.

Can prolonged screen exposure affect the eyes?

Extended screen use may contribute to visual discomfort and eye fatigue, especially during long sessions without breaks. Reduced blinking, screen glare, high brightness, and prolonged focus at close distance can all increase eye strain symptoms.

Why do my eyes feel dry during screen use?

People tend to blink less frequently while focusing on digital screens. Reduced blinking combined with prolonged screen exposure and surrounding airflow may contribute to dry or irritated eyes.

Why do screens cause eye discomfort?

Digital screens can create visual stress through glare, brightness, contrast variations, prolonged focus, and extended exposure to artificial light. Over time, these factors may contribute to eye discomfort and visual fatigue.

Can screen exposure contribute to headaches?

For some individuals, prolonged screen exposure and visual strain may contribute to headaches or discomfort, particularly during extended gaming, office work, or screen-intensive activities.

How can I make long screen sessions more comfortable?

Taking regular breaks, adjusting screen brightness, improving ambient lighting, maintaining proper viewing distance, and using eyewear designed for digital screens may help create a more comfortable viewing experience during extended screen use.

Why Gunnar ?

What makes GUNNAR different from standard blue light glasses?

GUNNAR glasses are specifically engineered for digital screen use with a combination of blue light filtration, anti-reflective coatings, ergonomic frame designs, and optimized lens technologies. Unlike many standard blue light glasses, GUNNAR focuses on long-term visual comfort, gaming, productivity, and extended screen performance.

What benefits can you expect from using GUNNAR glasses?

Founded in the USA in 2007, GUNNAR Optiks is recognized as one of the original pioneers of digital eyewear specifically designed for screen use. Combining years of research and development with advanced lens technologies, ergonomic comfort, and premium designs, GUNNAR creates eyewear tailored for modern digital lifestyles.

Today, while many blue light eyewear brands have entered the market, GUNNAR continues to stand out through its technological expertise, patented innovations, and long-standing specialization in digital vision and screen-related comfort.

Whether for gaming, office work, streaming, or everyday screen use, GUNNAR glasses are designed to provide a more comfortable and optimized viewing experience. Beyond blue light filtration, GUNNAR lenses are also engineered to enhance perceived contrast, reduce glare, and improve overall visual comfort during prolonged screen sessions.

Why choose GUNNAR glasses?

GUNNAR glasses are designed to improve comfort during prolonged screen use and may help provide several benefits, including:

  • Reduced visual fatigue, dry eyes, and screen-related discomfort
  • Reduced glare and reflections from digital screens and ambient lighting
  • Enhanced perceived contrast and sharper visual clarity
  • Improved visual comfort for better focus, productivity, and gaming performance during extended screen sessionsspecialization in digital vision and screen-related comfort.
Why do gamers, creators, and professionals use GUNNAR?

Gamers, creators, office professionals, and digital users choose GUNNAR for its combination of visual comfort, ergonomic design, and screen-focused lens technology during long hours in front of digital devices.

Are GUNNAR glasses designed specifically for screen use?

Yes. GUNNAR glasses are specifically optimized for digital environments including gaming monitors, computers, laptops, tablets, smartphones, and office workstations.

Does GUNNAR work with gaming and entertainment brands?

Yes.
GUNNAR regularly collaborates with leading gaming, esports, and entertainment brands through officially licensed collections inspired by popular games, franchises, and gaming culture.

How long has GUNNAR been making digital eyewear?

GUNNAR has been developing eyewear focused on digital screen use and visual comfort since 2007.